If you have a support request, and a current customer of Birch Hosting please login to the client area as you will get priority support from there. If you’re not a current Birch Hosting customer please log a sales enquiry via the form below.
No automated bots here, a live person at the other end. We offer Live Sales Support between the following hours
Monday – Friday 9am to 6pm UK Time
Please note that live chat is only available when we have no ticket queues.
Write to Us
Want to use snail mail, then please use the details to the right.
Birch Hosting Ltd
PO Box 6231
Please note that phone support is only available when our ticket system is not busy, and follows the same opening times as the Live Support. The ticket system takes priority over calls so if you have a time sensitive request please use our contact form, or for existing customers submit a ticket via the client area for a fast response.
The reason we have this type of support is due to the large amount of inbound calls daily, that’s not related to customer support. Canvassing for example costs us 25% of our time daily, so we hope you understand.
This enables us to supply fast ticket support and of course if you need phone support you will get it. If calling is the only option to get support please leave your contact details and we will call you back within 24 hours (Excluding weekends) the average ticket response time is under 1 hour.
0121 663 0382
0121 259 0275
If you have any issues with any hosted content that we host on our servers or domain names that we control you can raise a ticket from our contact page. We will review the complaint and take any necessary action to resolve the complaint. We will contact the Domain / Hosting owner to resolve the issue or or may even take the offending content offline until resolution.
We will respond to all abuse complaints within 8 hours from receipt of your complaint and will keep you updated until resolution.
External Suppliers of any service
If you have a service that you think Birch Hosting Limited would be interested in please get in touch. Completing any other form on the site will lead to immediate deletion of any correspondence. Please don’t try to circumvent this process by calling us, as we will not continue our call. All numbers on our site are for our customers or prospective customers use only.
Birch Hosting Customer?
If you currently have an account with us then please login and create a ticket from your client area for a faster response.