If you have a support request, and a current customer of Birch Hosting please login to the client area as you will get priority support from there. If you’re not a current Birch Hosting customer please log a sales enquiry via the form below.
No automated bots here, a live person at the other end. We offer Live Sales Support between the following hours
Monday – Friday 9am to 6pm UK Time
Please note that live chat is only available when we have no ticket queues.
Write to Us
Want to use snail mail, then please use the details to the right.
Birch Hosting Ltd
PO Box 6231
Please note that phone support is only available to customers that need 121 support and we guarantee that you will get this, if your issue cannot be resolved by ticket.
All support calls are by invitation only so please don’t call unless phone support has been pre-arranged by ticket.
0121 663 0382
0121 259 0275
If you have any issues with any hosted content that we host on our servers or domain names that we control you can raise a ticket from our contact page. We will review the complaint and take any necessary action to resolve the complaint. We will contact the Domain / Hosting owner to resolve the issue or or may even take the offending content offline until resolution.
We will respond to all abuse complaints within 8 hours from receipt of your complaint and will keep you updated until resolution.
External Suppliers of any service
If you have a service that you think Birch Hosting Limited would be interested in please get in touch. Completing any other form on the site will lead to immediate deletion of any correspondence. Please don’t try to circumvent this process by calling us, as we will not continue our call. All numbers on our site are for our customers or prospective customers use only.
If you have a sales enquiry, please use the contact option below. This is for sales related enquiries of our products only.
Birch Hosting Customer?
If you currently have an account with us then please login and create a ticket from your client area for a faster response.