Articles

 403 errors

If you find that your site isnt behaving as it should and is returning a 403 error then its...

 A custom filetype isn't being recognised, how can I make sure it is?

You can force this through using a '.htaccess' file. Remember that the directives inside an...

 Accesses to all files result in '500 Internal Server Error' messages

500 Internal Server Error messages on every page are typically an indication of a misconfigured...

 Can I have a sub domain?

Sub domains allow you to have a new web address for separate areas of your website. Setting up a...

 Can I have access as root to the server?

As the servers that provide shared hosting accounts are shared between several customers, we're...

 Can I run a game server on my hosting account?

uch processes are not permitted on any of the hosting accounts we offer. However, you are free to...

 Can I run an IRC Bot or other IRC related scripts on my hosting account?

The running of any IRC related scripts on your hosting account is strictly forbidden and against...

 Can I use Teamspeak on my hosting account?

We do not allow such permanent processes on any hosting account. However, you are free to run...

 Can you set "register_globals" to ON in PHP for me?

Such a global change to the php.ini config is a well known security risk and affects all other...

 CGI scripts fail with 'exec format error'

A CGI script must begin with a valid 'interpreter line' also called 'shebang'. That must be the...

 Does (Your web hosts) support Image::Magick?

Yes we do, and in case you need to know the exact version number, at the time of writing, the...

 Does (Your web hosts) support SSI (Server Side Includes)?

Yes we do. SSI (Server Side Includes) are tags that are placed in HTML pages, and evaluated on...

 Explanation of Hosting account resources email

Explanation of Hosting account resourcesCPU Limit %: - This is the allowed resource for the...

 File Manager session expiry errors

In order to keep your files secure against various threats, File Manager requires that your...

 How can I manage my MySQL database?

Once you have created a database using your Bpanel 2.0 Control Panel you will be able to manage...

 How can I upload my MySQL database?

There are numerous ways to upload a MySQL database, we would strongly recommend trying methods 2...

 How do I backup my MySQL database?

Backing up your MySQL database can be done in several ways: 1. Using the backup tool from the...

 How do I set permissions on files and scripts?

applications called WS_FTP but the process is very similar with other ftp clients. First connect...

 How do I upload a CGI script to my web space?

Many CGI scripts are written in Perl. Here are some helpful tips to follow when installing Perl...

 I am getting an Internal 500 error asking me to check the logs. How do I do this?

All the log files for your package are available via your Bpanel 2.0 Control Panel > Log File...

 I can't see the images on my website. Why?

There are several possible reasons why your images are not showing up on your pages as expected:...

 I made some changes to my site, but when I view it still has the old pages, why is that?

It is likely that you are pulling up a cached (a stored) version of your page. To fix this...

 I've installed the formmail script, but my form isn't working. Why?

The Formmail Script is provided via the Bpanel 2.0 Control Panel, full usage instructions can be...

 I've put up my site but I still see the standard index page. What's up?

When we create a hosting package, we place a simple index.html page into your hosting package....

 I've uploaded my site on my hosting account but cannot see it?

As a first step, check the following points:- Is your domain on the correct name servers? To use...

 My CGI/ASP/PHP script is giving an error when trying to write to a file.

This applies to Linux hosting accounts only. This is almost certainly down to incorrect...

 My CGI/Perl scripts are failing with error 500 (Internal Server Error)

These errors are nearly always related to a coding error within the script, or bad variables...

 My links are not working. What is wrong?

First of all, check that the link is correctly spelled, and that the correct case is used -...

 My site is infected with Malware - what do I do?

There is a windows PC virus that is able to capture FTP passwords from you whilst you are using...

 Possible issues with OSCommerce and MySQL5

We have been made aware that some customers may have issues with their OSCommerce installations...

 Scripts on my old server ran under permission 777 but I have so many files to alter. Is there an easy way of doing this?

We do not allow scripts to run under 777 for reasons of security. Executable scripts should run...

 The images on my website have been corrupted, what went wrong?

This can occur if you are uploading your images using FTP, using the Binary setting rather than...

 Unblock IP address

Please see https://www.birchhosting.com/unban-ip-in-cpanel/

 What are the maximum file upload and timeout settings for PHP, and can I change these?

You can change these parameters using a php.ini (or php4.ini if you are using PHP4) file. Simply...

 What does the MX record do?

An MX record sets the mail server for a given domain name, directing all email to the correct...

 What is the path to my site on the server?

On all our standard hosting packages the following paths apply On a Linux server the path is:...

 When I try and view my website I get an HTTP Error 403 - Forbidden message.

A '403 Forbidden' message means that the browser has requested a page that it is not permitted to...

 Why aren't my AWStats or Webalizer stats pages updating / working?

he stats are automatically updated when you visit the correct URL. That is, the URL must not...

 Why do I get a red (x) where my images are supposed to appear?

Check to make sure the names of your files match the path in your HTML code. If your files are...

 Why does my PHP script fail with 'Fatal error: Allowed memory size of 8388608 bytes exhausted'?

PHP has a built-in limit on the amount of memory it will allocate. If that limit is reached, the...

 Why does my script produce a 'file permissions error'?

CGI scripts need certain file permissions to be set if they are to work properly. In general CGI...

 Why is my scheduled task (CRON job) not running?

If the scheduled task did not run check the following before contacting support. 1) The file...

 Why is my secure site not showing the padlock in the browser?

The main reason for this is the use of a http:// link to a graphic or script inside the site...