Sometimes we know that the firewalls can block your IP address if you have over 5Â unsuccessfulÂ attempts at logging in to either email,Â cPanel, FTP or SSH.
We have now added the unblock tool to the client area that allows you to unblock yourself from any servers that you have hosting on, all in one click. We have also added the option for you to specify the IP that needs removing just in case its one of your customersÂ that’sÂ been blocked.
If you get blocked from the main server then you will need to login via a different IP and enter the blocked IP you gain access again.
If you have any questions pleaseÂ don’tÂ hesitate to contact us.
My Products/Services –> Click on the product –> In the drop down menu on the services page you will see Unblock IP address –> Enter affected IP address here and it will unblock the IP and return the reason for the block so you can feed back yo your customers the reason for the block in the fist place.